12:29:10 PM [Daniel Clarke] Hello, please help me with my BP630 DVD player
12:29:53 PM [LG Support] What seems to be the problem?
12:30:11 PM [Daniel Clarke] We enjoy using the applications. BBC iPlayer, Netflix, etc
12:30:24 PM [Daniel Clarke] But there is no Channel 4OD player. How can I obtain it?
12:32:21 PM [LG Support] LG do not currently have the rights to 4od or itv player
12:32:32 PM [LG Support] there is no way to obtain them as of yet
12:32:55 PM [LG Support] LG are looking into getting these apps but there is no ETA
12:33:22 PM [Daniel Clarke] OK. Thanks for the info. Is there a way to be notified of when you do get them?
12:37:23 PM [LG Support] Unfortunately not. If you keep the software up to date. If we get them, they will load automatically
12:38:02 PM [Daniel Clarke] OK, thanks.
12:38:07 PM [Daniel Clarke] Next question please
12:38:39 PM [LG Support] no problem, go for it
12:38:43 PM [LG Support]
12:38:43 PM [Daniel Clarke] Sometimes when we are watching material on the player – be that DVD, BluRay or via one of the many apps, the sound and/or picture drops out for about one second
12:39:07 PM [Daniel Clarke] Either the screen goes black and then returns, or the audio goes silent then returns, or both at once.
12:39:29 PM [LG Support] There are a couple of things we can try to resolve this
12:39:34 PM [Daniel Clarke] We know that it is not a fault in the source material because we rewind and play the same section again and it does not happen. Why is this occurring?
12:39:55 PM [LG Support] First, is it possible to try a different lead to see if the lead is possibly faulty
12:40:31 PM [LG Support] We can also perform a factory reset to try and resolve the issue
12:40:36 PM [Daniel Clarke] We have tried that, and have tried a different input socket on the TV. No effect.
12:43:10 PM [Daniel Clarke] Does performing a firmware upgrade have the same effect as a factory reset? If so, we have tried that too.
12:44:11 PM [LG Support] A firmware upgrade is for the software of the unit. The factory reset resets the unit and can help resolve any issues like this
12:44:27 PM [Daniel Clarke] OK. We will try that.
12:44:29 PM [Daniel Clarke] Thanks
12:44:42 PM [Daniel Clarke] Final question. Regading an LF7700-42 television.
12:45:27 PM [Daniel Clarke] When you are using the optical output to take digital audio to an AV receiver, there is a problem with the volume level sent to the receiver when you change to an HD channel.
12:45:54 PM [Daniel Clarke] It is very annoying to have to turn up the volume when we move from an SD channel to an HD channel. Please note that this is only affects the digital audio output from the TV sent to the AV receiver using the optical output, it does not occur if you are using the analogue headphone output. I don’t know if it occurs using the TV’s built-in speaker, mine is not working.
I know that there is an 8dB offset in volume because, in addition to hearing a sudden drop, when you change to an HD channel the AV receiver displays “-8dB offset”.
This affects BBC 1 & 2 HD and C4 HD. Not tried the other (limited) selection of HD channels.
12:46:44 PM [Daniel Clarke] This happens with 2 different AV amps. If this an artefact of the TV, of FreeSat’s signal, or of the channel’s broadcast material?
12:48:41 PM [LG Support] It can actually be a mixture of these issues
12:49:12 PM [LG Support] We know that most av receivers can have compatability issues with our tvs
12:49:42 PM [Daniel Clarke] Can you elaborate please?
12:50:40 PM [LG Support] Sometimes the sound quality can change between different programmes broadcasted
12:51:58 PM [Daniel Clarke] Understood – but if you use BBC1 & BBC1HD to test then that rules out this issue.
12:52:10 PM [LG Support] With our tvs, we advise the optical connections to be used with dvd/blu ray surround systems and soundbars
12:55:09 PM [Daniel Clarke] I don’t buy that. In the instruction manual you expressly state, “If you want to enjoy digital broadcasting through 5.1-channel speakers, connect the OPTICAL DIGITAL AUDIO OUT terminal on the back of TV to a Home Theater (or amp).”
12:56:34 PM [LG Support] But we are aware that some amps are incompatible with our TVs
12:57:36 PM [Daniel Clarke] I have tried with two amps – Denon AVR1910 and Marantz NR1504. The common factors are the TV and the source material (FreeSat).
12:59:31 PM [Daniel Clarke] It seems more likely to be a flaw in the way that the TV switches from Dolby Digital (when the source channel sends it) to PCM (when the source channel does not send DD).
01:01:09 PM [LG Support] You can set the sound to PCM or Auto on the TV
01:02:53 PM [Daniel Clarke] If the reason for the change in volume is indeed the TV’s switching from DD (HD channels) to PCM (SD channels), then setting the output flatly to PCM may cure the volume change problem. But this is not acceptable as I will lose the benefits of having a dolby digital source.
01:06:43 PM [LG Support] This is true, so it is likely to be the compatability with the amps
01:09:09 PM [Daniel Clarke] I have tried with two different amps from different makers. Same problem. This points to the TV being the culprit. Other than flatly using PCM, what is the cure please?
01:12:21 PM [LG Support] Unfortunately there is no cure
01:12:46 PM [Daniel Clarke] OK thanks
01:15:09 PM [LG Support]
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